Frequently Asked Questions
This FAQ answers the most common questions about MediUnit orders, deliveries, documents, and professional accounts in Morocco.
Public FAQ - March 2026
Orders
Information on placing orders, minimums, tracking, and statuses.
Lead times
Information on processing times, delivery, and logistics incidents.
Documents
Information on invoices, technical sheets, certificates, and returns.
How do I place an order on MediUnit?
You can add products to the cart and confirm a B2B order through checkout. Viewer accounts can review the catalog and cart but cannot submit the order.
Which payment methods are currently available?
The current model is offline payment at delivery or logistics handoff, including crossed check payable to MediUnit or cash depending on the commercial context.
Can I track an order without an account?
Yes. Guest orders provide access to a secure tracking page, invoice, and the expected documents through a secure link.
Which documents are available after ordering?
Depending on the reference and your status, you may access the invoice, generated technical sheet, and available compliance documents for purchased products.
How do I report a delivery issue or request a return?
Contact MediUnit with your order number, the affected product, and the reason. Returns are handled under the return policy and product-safety constraints.
Useful links
Still need help?
Our team can respond directly if your topic goes beyond this public FAQ.