B2B Distribution and Shipping Policy
MediUnit, as an authorized distributor, operates a dedicated logistics infrastructure for the secure supply of healthcare facilities in Morocco. This policy defines the protocols for preparation, shipment, and transfer of responsibility.
Regulatory Update: April 2026
National Infrastructure
Centralized operations from our Casablanca hub (Bouskoura) serving all 12 regions of the Kingdom, prioritizing major clinical hubs.
Control Protocols
Each shipment undergoes triple verification: SKU compliance, lot integrity, and documentary validation (Delivery Note/Invoice).
Certified Logistics
Distribution handled by our own fleet or qualified logistics partners, ensuring full traceability to the point of delivery.
1. Operational Scope and Institutional Timelines
- Distribution exclusively reserved for professional entities (clinics, hospitals, practices) within Moroccan territory.
- Standard 24/48h timelines for major urban centers (Casablanca, Rabat, Marrakech, Tangier, Fes, Agadir).
- Communicated timelines are based on immediate stock availability and may vary for specific sourcing orders.
2. Shipment Modalities and Transfer of Risk
- The transfer of responsibility occurs upon signature of the delivery note by the authorized recipient of the facility.
- Logistics fees are calculated based on volume and destination, with a waiver for orders reaching the institutional threshold.
- MediUnit reserves the right to suspend shipment in case of incomplete delivery information or site inaccessibility.
3. Inspection and Compliance on Receipt
- The recipient is required to perform a visual inspection of the external condition of the parcels before signing.
- Any anomaly (damage, shortage, reference error) must be recorded on the delivery note and reported to operational support within 24 hours.
- Supporting documents (technical sheets, certificates) are accessible via the attached compliance pack or on the client portal.
4. Management of Sensitive Products
- Sterile or sensitive devices receive reinforced packaging to guarantee clinical integrity during transit.
- Special attention is given to references requiring specific handling or lot-number traceability.
- In case of delivery failure due to recipient-related reasons, a new attempt is organized according to current operational protocols.
Operational Logistics Support
For any delivery tracking request or logistics incident, contact our operational desk with your order reference.