Privacy Policy

1. Categories of Collected Data

The personal data subject to processing includes, but is not limited to:

• Identification data: first name, last name, company name, professional capacity.
• Contact details: email address, telephone numbers, postal addresses for delivery and billing.
• Transactional data: order history, invoices, transaction statements.
• Connection data: IP addresses, session logs, mandatory technical cookies.
• Administrative data: Common Enterprise Identifier (ICE), Tax Identifier (IF), Commercial Register (RC).

2. Purposes of Processing

• Execution of the sales contract: management of professional accounts, processing of orders and shipments.
• Legal obligations: issuance of invoices, bookkeeping, and commercial traceability.
• Dispute management: processing of claims, litigation, and exercise of rights of defense.
• System security: prevention of fraudulent access and guarantee of platform integrity.

3. Data Recipients

Within the strict limit of their respective authorizations, collected data may be communicated to the following third parties:

• Logistics providers and carriers commissioned to execute deliveries.
• Technical subcontractors (hosting, infrastructure) bound by strict confidentiality clauses.
• Judicial or administrative authorities, upon legal requisition and within the framework imposed by law.

4. Retention Period and Data Subject Rights

• Data relating to account management is retained for the duration of the commercial relationship, plus the statutory limitation periods.
• Accounting documents and invoices are retained for a period of ten (10) years in accordance with the provisions of the Commercial Code.
• In accordance with Law 09-08, any data subject has the right to access, rectify, and object on legitimate grounds.
• The exercise of these rights is carried out by written notification addressed to the legal department via the official contact details.