Frequently asked questions
Short answers on accounts, orders, quotes, shipping, invoices, and compliance when you buy from MediUnit in Morocco.
B2B FAQ — April 2026
Account & access
Account creation, Google sign-in, guest checkout, and organization access.
Orders & delivery
Cart validation, lead times, covered cities, tracking, and logistics incidents.
Invoices & compliance
PDF invoices, technical sheets, CE certificates, and documents recoverable after purchase.
Do I need manual approval to create an account?
No. New accounts are active immediately after creation. There is no manual approval gate before browsing, signing in, or placing an order.
Is Google sign-in available?
Yes. A user can sign in or create an account with Google and access the site directly, without prior manual approval.
Can I place an order without creating an account?
Yes. MediUnit supports guest checkout. You can confirm the cart with professional contact details and then receive a secure tracking link by email.
Who can submit an order from an organization account?
Buyer, manager, and owner roles can submit an order. Read-only users can review the catalog, documents, and order history, but cannot finalize the cart.
What is the Quote page for?
It helps you outline multi-line needs, restocking, opening a new site, large volumes, or paperwork-heavy buys. You shape the request there, then send it by WhatsApp or email.
Is there a minimum order?
No site-wide minimum is published. For repeat buying, big volumes, or tenders, use the Quote page instead of the cart alone.
How do volume discounts work?
Discounts are calculated on the total number of items in the cart across all references. From 1 to 9 items, standard pricing applies. From 10 to 49 items, the discount is 10%. From 50 items upward, it is 20%.
Which payment methods are currently offered?
The current flow relies on offline payment at delivery or logistics handoff. Depending on the commercial context, payment may be made by crossed cheque payable to MediUnit or in cash.
Which cities are covered and how fast?
Orders are prepared from Nouaceur, Casablanca. Standard stated lead times are 24 to 48 hours for Casablanca, Rabat, Marrakech, Tangier, Fez, and Agadir. Other cities may be served depending on the reference and volume.
How do I track a guest order?
The buyer receives an email with an order number and secure access key. That combination opens the tracking page, shows the status, and unlocks the linked documents.
Which documents are available after ordering?
Depending on the ordered reference, MediUnit may expose the PDF invoice, generated technical sheet, packing document, and available compliance materials linked to the product.
Can I request a CE certificate or technical sheet before ordering?
Yes. Technical sheets can be downloaded from the product page when available. Available CE materials may be surfaced on the product page, the Brands page, or requested from the MediUnit desk.
Can sterile products be returned?
Sterile products whose seal or packaging has been compromised cannot be returned. For unopened and otherwise eligible references, the request must be reported within 7 calendar days after receipt.
What should I do if there is a delivery incident?
Contact MediUnit with the order number, affected reference, quantity, city, and reason. Requests documented with photos and logistics context are handled faster.
What are the Brands page and client portal for?
The Brands page helps buyers orient by manufacturer or brand. The client portal is for order history, invoices, documents, and replenishment shortcuts.
Useful links
Still stuck on something?
Write to us with your order or quote reference—we’ll continue from the details you send.