Support and Regulation (FAQ)
Responses to technical, logistical, and administrative inquiries from purchasing departments, practitioners, and biomedical engineers operating in the Kingdom of Morocco.
FAQ Reference — May 10, 2026
Purchasing Process
Procedures for issuing commercial quotes, tender management, and sliding scale pricing.
National Logistics
Delivery lead times, shipping scope, and operational tracking of medical consignments.
Product Compliance
Availability of regulatory certificates, technical manuals, and safety data sheets (SDS).
How to generate a formal quote for institutional approval?
Buyers can use the "Generate a Quote" function from the shopping cart. This document, including technical specifications and pricing conditions, serves as an approval basis for your finance departments.
Do you support Purchase Orders (PO) from public administrations?
Yes. MediUnit processes administrative commitments from public institutions and university hospital centers (CHU). These cases are managed by our "Public Procurement" department to ensure procedural compliance.
What is the structure for volume discounts?
Tiered pricing is automatically applied based on volume thresholds: 10% discount from 10 to 49 units, and 20% for any order of 50 units or more per SKU.
Where can I access compliance certificates (CE/ISO)?
Technical data sheets are downloadable on each product page. Certificates of conformity and Ministry of Health registrations are provided upon request for your technical file requirements.
What are the delivery lead times for healthcare facilities?
Shipments are dispatched from our Casablanca logistics center. The standard lead time is 24 to 48 business hours for Casablanca and major axes (Rabat, Marrakech, Tangier, Fez, Agadir). For remote areas, allow 72 hours.
Does the platform allow multi-user management for clinics?
Yes. The "Organization" mode allows multiple employee accounts to be linked to the same structure, with a distinction between view-only, purchasing, and administrative rights.
What are the authorized payment methods?
Payment is due upon delivery by crossed cheque payable to MediUnit, bank transfer, or cash, within the legal limits in force in Morocco. Deferred payment terms are reserved for partners under contract.
Is MediUnit an authorized distributor for the brands offered?
Yes. MediUnit operates exclusively as an authorized distributor or direct importer for global leaders such as ZOLL, Philips, GE Healthcare, Mindray, Dräger, Schiller, Maquet, Melag, Promotal, and Midmark. Every product in our catalogue comes directly from the manufacturer or their official representative, guaranteeing the integrity of the warranty chain and access to original parts.
How is the traceability of lots and serial numbers ensured?
Our logistics infrastructure integrates rigorous tracking of lots (Batch No) and serial numbers (S/N). This information is systematically reported on your delivery notes and invoices, in compliance with the requirements of Law 84-12 regarding medical devices.
Can you assist our facility during a regulatory audit?
Absolutely. Upon request from your Quality or Pharmacy department, we provide "Compliance Packs" including CE, ISO certificates, DMP (Ministry of Health) registrations, and declarations of conformity required for your audits.
What is the procedure for After-Sales Service (ASS) and warranty?
All our equipment benefits from the manufacturer’s warranty. In case of failure, MediUnit provides a direct liaison with the manufacturers’ certified technical centers to ensure a fast and compliant return to service according to original specifications.
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Need further information?
Our compliance department and commercial team are at your facility's disposal for any regulatory clarifications.