Shipping & Logistics

Shipping Policy

This page explains how MediUnit prepares, ships, delivers, and handles logistics incidents for professional orders in Morocco.

Last updated: March 18, 2026

Nationwide coverage

We operate from our Casablanca logistics hub and serve professional facilities across Morocco.

Each order is checked before dispatch to limit errors in references, quantities, and supporting documents.

Orders are delivered through our logistics organization or selected partners depending on the zone and the sensitivity of the products.

orders are processed for professional delivery addresses located in Morocco
estimated lead times can vary by city, product type, stock position, and transport constraints
timelines shown on the site or communicated by support remain indicative until the order has been prepared

delivery fees and any free-shipping threshold are shown in the cart and at checkout
an order may be held before dispatch if information is incomplete, the address is impractical, or additional verification is needed
delivery slips, invoices, or supporting documents may accompany the shipment depending on the order

the recipient should inspect the visible condition of the parcel at handoff
any visible incident, shortage, wrong reference, or damage should be reported quickly to MediUnit, ideally with photos
delivery reservations noted at handoff help us process logistics incidents faster

if the recipient is absent or delivery cannot be completed, our team or carrier may arrange a new attempt
some sensitive, sterile, or conservation-constrained items may require specific coordination
if an order must be split because of availability or logistics constraints, our team will inform the customer

Delivery incidents do not change the return restrictions that apply to opened, sterile, custom-made, or cold-chain products.

Contact MediUnit with your order number for any question about status, handoff, or a logistics issue.